Price Match Policy

Price Match & Beat Promise

At ProGridPower, we are committed to delivering exceptional value on premium solar and off-grid power products. If you find a lower price on any product we sell, we’ll match it—or beat it by $50 for items priced over $2,000—ensuring you always receive the best possible deal.

Before Ordering:
If you spot a lower publicly advertised price before completing your purchase, simply send us the direct link to the competitor’s product page. We’ll verify the offer and either match it or, for qualifying products over $2,000, beat it by $50.

After Ordering (Within 14 Days):
If you find a lower advertised price on the exact same item within 14 days of your purchase, we’ll honor that lower price. For items over $2,000, we’ll still provide the extra $50 discount, reinforcing our commitment to your satisfaction even after you’ve checked out.

Eligibility & Terms

Product Requirements:

• The product must be identical—same brand, model, specifications, condition (new, factory-sealed), and warranty.
• The competitor must be an authorized online retailer (no brick-and-mortar exclusives, marketplaces, or auction sites).

Price Verification:

• Prices must be displayed in USD and available to the general public without special login credentials.
• Exclusions:
  • Special promotions like rebates, bundled offers, or “buy one, get one” deals
  • Events such as Black Friday, Cyber Monday, or other limited-time promotions
  • Open-box, refurbished, or clearance items
• The price comparison includes product cost plus applicable shipping fees, but excludes sales tax.

Timeframe:

• Pre-Purchase: Provide the link before checking out.
• Post-Purchase: Requests must be submitted within 14 days of your order date.

Right to Refuse:

• ProGridPower reserves the right to decline any price match or beat request if the competitor’s offer cannot be verified or would result in a significant loss.
• Policy terms may be updated without notice, so please review this page for the most current information.

How It Works

1. Submit Your Request:
   Provide a direct link to the competitor’s product page showing the lower price. Make sure the product is currently in stock and the listing is active.

2. Verification Process:
   Our team will promptly review the provided information, confirm product eligibility, and ensure the competitor is authorized. We may reach out if additional details are needed.

3. Approval & Adjustment:
   Once verified, we’ll provide you with instructions on how to receive your adjusted pricing. This may involve a partial refund, discount code, or upfront price adjustment before you complete your purchase.

Processing Time:
We strive to review and respond to all requests within 1-2 business days. Our goal is to make the process as smooth and efficient as possible so you can shop with confidence.

Our Commitment to Value

At ProGridPower, we focus on more than just pricing. We’re dedicated to exceptional customer service, trustworthy advice, and premium-quality products. With our Price Match & Beat Promise, you can feel confident that you’re making the right investment for your home, business, or outdoor adventure.

For questions, assistance, or additional support, please reach out to our customer service team:

• Call or Text: +1 888-817-4092
• Email: hello@progridpower.com

Stay Informed:
Subscribe to our newsletter or follow us on social media for the latest deals, industry insights, and new product announcements.

Submit Your Request

To make the process easy and efficient, please complete the Price Match & Beat Request Form below. Provide all required details, including the product link and any relevant documentation. Once your submission is received, our team will get to work verifying your claim and responding with the best possible offer.

Feel free to email any additional photos or information if needed to hello@progridpower.com.

Last Updated: December 12, 2024