FAQs

ProGridPower is a premium online retailer specializing in solar panels, portable power stations, inverters, batteries, and other off-grid energy solutions. We’re dedicated to offering top-quality products, expert guidance, and exceptional customer support to help you embrace reliable, sustainable power.

Yes. We partner only with reputable, industry-leading manufacturers and are authorized to sell every brand featured on our website. This ensures you receive authentic products with full manufacturer warranties and ongoing support.

We go beyond just selling equipment. Our knowledgeable team provides personalized recommendations, competitive pricing (with our Price Match & Beat Promise), and a smooth customer experience from pre-purchase inquiries through installation and beyond.

Consider your power needs, available installation space, and energy goals. Each product page features detailed specifications and compatibility notes. If you’re unsure, reach out to our experts at hello@progridpower.com or give us a call at +1 888-817-4092—we’ll help find the perfect match.

Many of our products are designed for cross-brand compatibility. Check the product specifications or contact us for guidance on integrating new equipment with your current setup.

While we don’t provide installation services directly, we offer step-by-step product manuals, helpful resources, and tips to ensure a smooth setup. For complex installations, we recommend hiring a certified installer in your area.

Adding products to your cart and completing checkout is simple. Follow the on-screen instructions to enter your payment, billing, and shipping details. Once submitted, you’ll receive an order confirmation via email.

We accept major credit cards, PayPal, and other secure payment methods. The available options will be displayed during checkout.

If your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to accommodate changes. Once shipped, cancellations or modifications may not be possible, but we can discuss return or exchange options.

We currently ship throughout the contiguous United States. Shipping costs are calculated at checkout based on product size, weight, and destination. Certain promotions may qualify for free or discounted shipping—keep an eye on our current offers

Most orders ship within 1–3 business days. Delivery times vary by product and location, typically ranging from 2–10 business days after shipment. You’ll receive a tracking number as soon as your order ships.

Absolutely. Once your order ships, we’ll email you a tracking number. If you don’t receive one within a few days of ordering, contact us to ensure we have the correct email address on file.

If you’re not completely satisfied with your purchase, please review our Return & Exchange Policy. Most items can be returned or exchanged within a specified time frame, provided they’re in like-new condition with all original packaging and accessories.

Inspect your delivery as soon as it arrives. If you notice damage or missing components, take photos and contact us at hello@progridpower.com or call +1 888-817-4092. We’ll work with the manufacturer or carrier to replace the damaged parts or facilitate a suitable resolution.

Start by completing the Return & Exchange Request Form (found on the Returns & Exchanges page). Once we receive your request, we’ll provide instructions on next steps.

Yes! We stand by our Price Match & Beat Promise. If you find a lower price at an authorized retailer, we’ll match it—or beat it by $50 for qualifying products over $2,000. Visit our Price Match & Beat Policy page for eligibility and instructions.

We regularly update our promotions. Check our homepage, subscribe to our newsletter, or follow us on social media for the latest deals, bundle offers, and seasonal discounts.

Solar panels generally require minimal upkeep. Wipe them clean of dust or debris periodically to maintain efficiency. Batteries may need occasional checks to ensure proper charge and ventilation. Refer to your product manual for maintenance schedules and tips.

Many customers handle simple setups on their own. However, more complex installations (like large arrays or off-grid systems) may require a certified electrician or solar installer. Always follow local codes and manufacturer guidelines for safety and optimal performance.

We’re exploring options for partner and affiliate programs to help installers, contractors, and industry professionals recommend our products. Stay tuned for announcements, or contact us at hello@progridpower.com for more information.

We’re here to assist. You can reach us by phone, email, or via the Contact Form on our website. We strive to respond promptly to all inquiries.

Contact Information:

• Phone: +1 888-817-4092
• Email: hello@progridpower.com

Hours (EST):

Monday–Friday: 8 AM – 7 PM

Saturday: 9 AM – 6 PM

Sunday: 9 AM – 5 PM

If you need assistance outside of these hours, feel free to leave a message, and we’ll get back to you the next business day.